About Us

PagersDirect is a USA based online specialty retailer of pagers, paging services, pager accessories and related wireless communication products and services exclusively within the United States. Managed by personnel with over 38 years in the retail and service industries and over 30 years in online paging retail. All ordering and customer service is conducted via our website as well as our toll free customer care call center.

PagersDirect, through its affiliated companies, is an authorized reseller for the nation's largest paging carriers including American Messaging and Spok (formerly known as USA Mobility). We are among the largest paging resellers in the United States with thousands of active pagers throughout the US. In 2013, PagersDirect was appointed by Zipit® Wireless, Inc. as one of the first authorized online retailers of the Zipit® Confirm™ 2-way wireless messaging app. We are also authorized dealers for Apollo and Unication brands of 1-way pagers and accessories — two of the leading manufacturers offering brand new pagers.

Toll free: 1-877-472-4370 24 hours a day. Frank will greet you.

• Frank is our virtual receptionist and coordinates call transfers between our different departments.
• Lori is our 24 hour AI sales, support and chat agent that is quite knowledgeable and infinitely patient with your questions and issues. If you prefer, she can also communicate in Spanish, which is something our live agents are unable to do. Lori can also transfer calls to our live sales support and tech support during regular business hours, as well as to Jennifer, our text support agent.
• Jennifer is our 24 hour text agent. She handles texting and can answer many questions via text and provide links to the different products, services and information on our website.
• Albert is our virtual agent at ai.pagersdirect.net. He will answer all of your questions regarding our pagers and paging service and assist you in placing an order. He's a friendly guy and is always willing to help.
• Jack assists with sales, billing, activations, customer care and order fulfillment, and can help accomplish anything else that the rest of the crew may need assistance with.

There are also behind-the-scenes support affiliates that work the internals at PagersDirect and DirectPage. There's a lot of technology going on here, but everyone works hand in hand to give you the best customer service experience possible.

We understand that not everyone wants to communicate with an AI agent, or has ever experienced an AI agent that can get the job done correctly, has most of the answers and doesn't frustrate the caller. However, PagersDirect uses the latest in AI technology. Due to the sheer volume of calls, questions and inquiries that we receive, it is not financially or logistically feasible to have live agents answering multiple phone calls and texts simultaneously 24 hours a day when the majority of the calls and texts can be answered quickly and accurately via AI. Keep in mind that when the situation warrants, live agents are available during regular business hours.

Here's a tip: when calling in or using our website chat agent, speak in a conversational tone using complete sentences, as you would if speaking to a friend or relative. Every so often, someone calls in or chats and utters one or two words or fails to speak in a cohesive sentence, with no explanation of what they are looking for. Although our A.I. agents will try to understand and have the person expound, a message no one can understand creates a situation where the AI agent — or our live agents for that matter — are unable to provide an answer.

When calling during regular business hours: if you reach voicemail, please leave your name and return phone number for a prompt return call. Please do not hang up and call back continuously, as this will put you further back in the return call process.

In the event of a phone system outage or an after-hours emergency — or if Frank, our 24 hour a day virtual receptionist, isn't feeling well — please contact us using the contact / support link in the menu above.

If you do not have internet access at the time of the emergency, you may call our backup emergency message line at 844-747-1480 and leave a message. This is our backup in case Frank, Lori or Jennifer are not feeling well and the system is not operational for any reason.

10am to 7pm (ET) Monday through Friday.* Phone support is available during regular business hours. Emergency technical and sales support is available after hours and on weekends via email by using the contact support link located at the top of our website.

Closed on the following legal holidays: New Year's Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day. If a legal holiday listed lands on a weekend, we may be closed the Friday preceding the holiday and the Monday following that weekend.

On extended and closed holidays, customer care is available via email or text support only, phone support is not available, and no orders will ship. Limited technical support is available on closed and reduced-hour holidays.

*Reduced hours will be announced when calling our toll free number and in the top banner of our website on the days affected. Normally, reduced-hour days land between mid-week holidays and weekends. Please note that no orders will ship on Christmas Eve or New Year's Eve.

We stock thousands of the most popular best-selling pagers, accessories and replacement parts so most orders ship quickly, and our team activates and programs each pager before it leaves our distribution center.