Return & Refund Policy

It is our goal to provide our customers with total satisfaction before, during and after the ordering process.

• Before you order: We invite you to shop, compare and ask questions. Do not hesitate to contact us via our toll-free customer care phone number or email us with your questions. We want to help you make the most educated choice when selecting your wireless product or service.
• During the ordering process: We aim to please. Let us know if you need a special shipping method or if you have had a previous problem with signal reception in your area. Information that you provide can help us recommend the best frequencies and service features for your particular location and wireless needs.
• After the sale: Let us know immediately if you are having any problem with reception of your pages or if a product is not meeting your expectations. We can make many adjustments over the phone regarding coverage areas, voicemail options, alphanumeric options, and more. If your pager is not functioning properly at any time during your service with PagersDirect, it may be covered under our Maintenance program or loss/theft/damage protection plans.

During the first 60 days after receipt of your new pager, you may exchange it for another pager and receive full credit of your purchase price towards the new pager (less shipping fees and any airtime used), as long as the pager to be exchanged is in like-new condition, complete with instructions and packaging.

If any item is missing, broken or scratched, a return/exchange fee may apply.

Refunds may be issued within the first 30 days of payment. If a request is made to cancel paging service after 30 days of the payment date, no refunds will be issued.

Refunds will be processed using the same form of payment used for the original purchase. In the event of a product return, the item must be received by us in the same condition as it was sent. If any item is missing, broken or scratched, a return/exchange fee may apply.

Pager apps as well as monthly pager service require advance notice to cancel. If you have been charged for a pager app service or a monthly pager service and then submit your cancellation request, your service will be canceled at the end of the current billing period. We cannot backdate a cancellation request.

Due to the nature of our prepaid paging offers, which include substantial discounts for the prepayment of semi-annual, annual and bi-annual payments, we are unable to issue refunds for unused service. However, we are able to credit your account for paging service for the future reconnect of your pager. This credit may be applied anytime within 12 months of your disconnect request and is transferable in the event you sell or give your pager to another individual.

If your pager should malfunction and no longer receives pages, please contact us immediately. We are unable to credit your account for service if you do not notify us first and request service be suspended during the time you are waiting for a replacement pager.

We offer a 30-day money-back satisfaction guarantee on all orders placed online through our website, except prop pagers. There are no refunds or returns accepted for prop pagers.

During the first 30 days after receipt of your new pager or activation of your virtual paging service, we will honor a refund request for the purchase price (not including shipping fees), less a 15% restocking fee, under the following circumstances:

• The item specified in the order was not the pager received and a replacement pager would not be practical.
• The item did not work properly and we could not rectify the problem.
• Extenuating circumstances exist that would create a hardship for our customer.

Refunds will be processed using the same form of payment used for the original purchase.

Returns must be sent at the customer's expense to the following address within 30 days of original receipt:

We will provide a postage-paid return label emailed to you upon request. The cost of the return postage will be deducted from your refund.

If a subscriber returns a pager within thirty (30) days of the purchase date, a full refund will be issued less a 15% restocking fee, less shipping fees paid, and less an airtime charge for each calendar month or partial month of service, providing the merchandise is returned in "new" condition and is accompanied by all original packing material, boxes, manuals, warranties, accessories and all other items included with the merchandise at the time of original purchase.

The absence of these criteria will result in an additional fee depending on what is missing, scratched or damaged.

If an order is placed and paid in full and then canceled before it leaves our distribution center, or if an item is sent but not delivered due to an insufficient address provided by the customer, or if refused by the customer, a processing fee of 5% of the total amount of the order will be charged to cover the costs involved in processing and then canceling the order. In addition, if the item was shipped, shipping costs paid will not be refunded.

Refunds normally take 5 to 10 business days (up to two full weeks) to show on a customer's payment account from the day we process the refund. Although most refunds show up much sooner than two weeks, delays can happen depending on the card issuer.

The 15% restocking fee applies to the total of the order including service. For example, if returning one of our free pager offers that was purchased with 12 months of service at $179.40, the refund will be $152.49, which is the amount of the total sale less 15%. If additional shipping fees were paid, the shipping will not be refunded. In the event of cancellation of a virtual service where no shipping of an item was required, the refund amount will be the lesser of the 15% restocking fee or the average of one month of service.

Our pager service includes a maintenance plan at no additional charge. If a pager ordered through our website malfunctions and is on a current (not past due or disconnected) account, we will send a replacement pager via First Class Mail along with a self-addressed, postage-paid return envelope for the return of the malfunctioning pager.

For the purposes of this service, we define a malfunctioning pager as a pager in good condition with no physical defects that was not dropped, lost, stolen, liquid damaged or otherwise physically abused. If the pager was working fine and then stops receiving pages, we will consider this a malfunction covered by our maintenance plan.

We reserve the right to charge the full replacement price if, after receiving the malfunctioning pager, we determine that the pager was abused, liquid damaged or otherwise not covered by our maintenance plan. Broken housings, cracked LCD displays, missing buttons and other physical damage are not covered under our maintenance plan.

We will ship at the customer's expense via a faster shipping method if the customer desires.